The Kailua Sofa is crafted of rattan cane, which beautifully captures the design of the furniture. With its natural look and high durability it will last a long time. It is also eco-friendly, as it reduces your carbon footprint.
At Urban Design Furnishings, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.
If within 30 days of the date received, you are dissatisfied for any reason; you may return your purchase for a refund of the merchandise value. A restocking charge of up to 30% will apply for items that have been opened or used. Refund will be issued for merchandise only, original and return shipping charges will not be refunded.
Custom orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages.
You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service at 1.888.472.8826, 5 days a week, 9:00am - 5:00pm (PT).
We accept all major credit cards: American Express, Discover, Mastercard, and Visa.
Please make sure the billing address on your credit card matches your shipping address. We do not ship to alternate address other than your credit card billing address. If the addresses do not match, your payment will not go through successfully.
If you would like to ship to another address other than your credit card billing address, please see the following options below:
1. Contact your credit card company to add an authorized address.
2. We accept payment by mail in the form of check, cashier's check, and money order. Please contact us for mailing address.
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